Frequently Asked Questions
Everything you need to know about your RubiaWear order.
What is the standard shipping time for orders?
We typically process orders within 1-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take up to 14 business days depending on the destination.
How do I determine my correct size?
Each product page includes a detailed size chart. Since our dance and activewear is designed for a snug fit, we recommend measuring your bust, waist, and hips and comparing them to our guide before purchasing.
What is your return and exchange policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like hosiery or intimates are final sale.
How should I care for my RubiaWear garments?
To preserve the elasticity and color of our fabrics, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid using bleach or high-heat tumble dryers.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and potential customs duties are calculated at checkout based on your specific location.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 2 hours of the order being placed. Please contact our support team immediately for assistance.